Attendance on the spot in case of breakdown will be organised. Roadside repair will be attempted in all cases except where this would go against local regulations (e.g. some highways). Service will be given on roads open to public traffic and at home. Additionally service will be provided off-road for “all-terrain/off-road” models where access is possible and is permissible by law. Service will also be given in following cases: failure of seat belts, broken windscreen wipers, malfunction of legally required external lights. This benefit will not include salvage operations.

After breakdown of the vehicle, where roadside repair is not possible, professional towage of the vehicle with or without trailer to the nearest Authorised Repairer location will be provided. If the breakdown occurs more than 200 kilometres away from the nearest Authorised Repairer location, or, if the nearest Authorised Repairer location is not reachable, the vehicle will be towed to the nearest repair facility authorised by Roadside Assistance. When the breakdown occurs in the town where the vehicle was originally sold, the vehicle should, at the beneficiary's discretion, be towed to the selling outlet for repair.

If in case of a breakdown, roadside repair is not possible and, if after towage of the vehicle to the Authorized Repairer location, the repair cannot be completed within two hours of the arrival at the Authorized Repairer location, the Assistance Centre will approve and arrange for a rental car to be provided during the duration of the repair up to a maximum of 15 calendar days. Fuel costs, insurance deductible are at the expense of the beneficiary. Maximum category D, preference will be given to brands of the GM group.

If in case of a breakdown, roadside repair is not possible and, if after Assistance Centre approved towage of the vehicle to the Authorized Repairer location, the repair cannot be completed during the day of the breakdown, travel for the beneficiaries will be reimbursed. This would entail reimbursement of the cost of First Class train ticket(s), or in the event that travel exceeds six hours, the cost of Economy Class flight ticket(s) for onward travel to the proven original destination or homeward travel, up to a maximum of EURO 613 per beneficiary (VAT included).

If the breakdown occurs 80 or more kilometres from home, roadside repair is not possible and after towage of the vehicle to the Authorised Repairer location the repair cannot be completed during the day of the breakdown, three star or equivalent hotel accommodation will be arranged by the Assistance Centre for the beneficiaries during the duration of the repair up to a maximum of four nights.

The benefits listed under Items 10 and 11 may be combined. It is recognized that in certain circumstances, these services may have to be combined and common sense judgments should prevail (e.g., one-night accommodation upon incident late at night, where no onward travel/replacement car services can be arranged).

Upon repair of the vehicle after a breakdown, the Assistance Centre will reimburse a First Class train ticket, or in the event that travel exceeds six hours, the cost of an Economy Class flight ticket, to the driver/owner or appointed representative (one person/one way only) for collecting the repaired vehicle from the place of repair up to a maximum cost of EURO 613 (VAT included). As an alternative and up to the travel cost with a maximum of the agreed cost in this article, if the place of repair is more than 80 kilometres from beneficiary's home address, the Assistance Centre can approve the repatriation costs to the beneficiary's home address.

If breakdown occurs abroad and the necessary parts are not available through the Authorised Repairer in the country where the incident occurred, arrangement of dispatch and customs clearance formalities and transportation costs, excluding custom duties, for spare parts to the Authorised Repairer will be provided. The costs of the spare parts will be borne by the Authorised Repairer if covered by the warranty, or by the beneficiary if not covered by the warranty.

In the case of accident, theft, or vandalism, organization of the services described above will be provided, only costs for the services will be borne by the beneficiaries.